Personal Lines Client Service Specialist

2 weeks ago


Newton, Massachusetts, United States GGB - Global Full time
Introduction

Embrace your passion for resolving challenges and take on the excitement of managing risk with GGB - Global's esteemed brokerage team. Become part of a diverse collective, driven by a shared commitment to excellence. As a member of our organization, you will play a crucial role in providing protection, supporting businesses, and enabling their aspirations. Together, we will create a legacy of trust and success in the ever-evolving landscape of risk management.


We recognize that every candidate has unique qualities to offer, including you. Therefore, even if you feel that you are close but not an exact fit, we encourage you to consider this opportunity.

Overview

We are in search of a Personal Lines Client Service Specialist to enhance our expanding team.

We seek individuals who can provide outstanding customer service. Are you interested in assisting a variety of clients with issues ranging from straightforward to moderately complex? We value those who are enthusiastic about fostering client relationships, collaborating with our team to meet objectives, continuously pursuing improvement, and showcasing the value that GGB - Global can deliver.

This position offers a hybrid work model, with standard working hours from Monday to Friday, 8:30 am to 5 pm.

Your Impact

- Deliver exceptional service to current clients by identifying and addressing their needs to ensure satisfaction.
- Respond to inquiries regarding policy endorsements, inspections, appraisals, remarketing, and more.

- Conduct research and provide responses to inquiries via phone, in-person visits, chat, and email, diligently working towards resolutions.

- Discuss various policy types, including auto, homeowners, and umbrella policies.
- Retain existing business while promoting additional services and coverage options.
- Maintain precise client and policy information within the GGB - Global system.
- Utilize GGB - Global's technology, such as Applied Epic, to enhance productivity and quality.
- Effectively juggle multiple competing priorities on a daily basis.

About You


A Bachelor's degree with 0+ years of client service and/or claims management experience OR a High School diploma/GED with 3+ years of client service and/or claims management experience.

Active Producer's license.
Excellent written and verbal communication skills.
Proficient in leveraging technology to maximize productivity and quality.

Preferred Qualifications:
- 1+ years of prior experience in client-facing customer service.
- Currently licensed in P&C or ability to obtain licensing within a specified timeframe.
- Familiarity with Microsoft software, including Excel, PowerPoint, Outlook, and Word.

Compensation and Benefits

We prioritize inclusion and diversity within our organization.

Inclusion and diversity (I&D) are fundamental to our business and are woven into the fabric of our organization.

For over 95 years, GGB - Global has been committed to sustainability and supporting the communities where we operate.

GGB - Global celebrates the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The GGB - Global Way.

GGB - Global believes in equal employment opportunities for all individuals and prohibits any form of discrimination based on protected characteristics as defined by applicable laws.

Equal employment opportunity is upheld in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Additionally, GGB - Global will provide reasonable accommodations for known physical or mental limitations of qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.



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