Cannabis Retail Service Specialist

2 weeks ago


Newton Highlands, Massachusetts, United States Redi Cannabis Full time
Job Overview

Position Title: Retail Service Advisor (RSA)

Role Summary: The RSA plays a crucial role in engaging with clients at our dispensary locations, delivering insights, information, and resources consistently. This position is dedicated to addressing and resolving customer inquiries in a courteous manner while ensuring exceptional customer service is maintained at all times.

Reporting Structure:

  • Directly accountable to the Dispensary Manager and Assistant Manager

Key Responsibilities:

  • Adhere to Redi Policies and Procedures for daily operations, ensuring compliance with state marijuana regulations
  • Exemplify top-tier service that consistently surpasses customer expectations and fosters long-term relationships
  • Provide comprehensive product knowledge to customers, elucidating the benefits of various marijuana strains and consumption methods
  • Recognize and address the unique needs of each customer with compassion and sensitivity
  • Respond to inquiries and offer resources to assist customers in product usage
  • Uphold customer privacy and confidentiality
  • Accurately input all data into the POS system to guarantee correct product delivery and inventory accuracy
  • Contribute to maintaining a well-stocked, clean, and operational store environment
  • Collaborate closely with fellow RSAs
  • Support team efforts during opening and closing procedures
  • Project a positive representation of the organization to employees, customers, and the community
  • Act as a conduit between customers and Redi management to enhance the customer experience continually
  • Appropriately escalate customer issues, conflicts, or complaints, fostering lasting customer relationships and loyalty to our brand
  • Perform additional duties and tasks as assigned

Qualifications:

  • Previous experience in retail or customer service is preferred
  • Basic computer skills, familiarity with point of sale software, and cash management are advantageous
  • Must successfully complete Redi's RSA-specific training program, including passing the dispensing test and demonstrating proficiency in all role functions
  • Ability to address and resolve issues professionally
  • Availability to work weekends and applicable holidays
  • Exhibit a positive attitude and strong work ethic
  • Demonstrate high emotional intelligence
  • Ability to manage multiple tasks effectively
  • Highly organized with exceptional attention to detail
  • Must be at least 21 years of age
  • Passionate about the significance of marijuana

Physical Requirements:

  • Capability to stand for extended periods (4 hours or more) and perform tasks involving weighing, counting, calculating, and computer operations. Ability to lift up to 30 lbs unassisted.

Note: Redi's job descriptions are designed to be comprehensive. Employees may undertake additional duties and responsibilities as necessary to meet the ongoing needs of the organization.


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