Senior Vice President of Client Success

2 weeks ago

Newton Center, Massachusetts, United States PaxeraHealth Full time
Job Overview

Exciting Leadership Opportunity in Healthcare Technology

PaxeraHealth is seeking a Senior Vice President of Client Success to spearhead and manage all facets of client success, ensuring high levels of satisfaction, retention, and expansion of our client portfolio within the AI/Medical IT/PACS domain. This pivotal role is essential for nurturing enduring relationships with clients, implementing customer-focused strategies, and guaranteeing the effective use and growth of PaxeraHealth solutions.

As a pioneer in technologies that facilitate the management of millions of medical images annually, PaxeraHealth is at the forefront of the industry, innovating to enable radiologists and clinicians to enhance care and achieve results. The company is recognized as a global leader and is experiencing rapid growth.

This position is remote and calls for an individual who is dynamic, eager to learn, and enthusiastic about engaging in a fast-paced and stimulating environment.

We provide comprehensive on-the-job training and foster a respectful, friendly workplace culture in a thriving organization.

Key Responsibilities:
  1. Leadership and Strategic Development:
    • Formulate and execute a holistic client success strategy that aligns with the organization's objectives.
    • Work collaboratively with other executive leaders to synchronize client success initiatives with business development, sales, marketing, and product innovation.
  2. Client Relationship Management:
    • Build and sustain robust, long-term relationships with key stakeholders in client organizations.
    • Serve as a trusted advisor to clients, comprehending their needs, challenges, and aspirations to deliver customized solutions.
  3. Client Retention and Growth:
    • Devise and implement strategies aimed at enhancing client retention and loyalty.
    • Identify opportunities for upselling and cross-selling additional products and services to current clients.
    • Monitor client health metrics and take proactive measures to mitigate potential issues.
  4. Product Utilization and Enhancement:
    • Ensure clients are maximizing the value derived from Paxera products and solutions through effective use and optimization.
    • Collaborate with the product team to relay client feedback and insights for ongoing enhancement of our offerings.
    • Lead initiatives for client training and education to boost user adoption and proficiency.
  5. Performance Metrics and Reporting:
    • Establish and monitor key performance indicators (KPIs) to evaluate the success of client success initiatives.
    • Provide regular updates and insights to the executive team regarding client success metrics, trends, and areas for enhancement.
    • Conduct routine business reviews with clients to assess satisfaction, address concerns, and identify improvement opportunities.
  6. Client Advocacy and Representation:
    • Act as the voice of the client within the organization, championing their needs and priorities.
    • Develop client advocacy programs, including case studies, testimonials, and reference accounts.
    • Represent PaxeraHealth at industry events and forums to promote our solutions and enhance brand credibility.
Qualifications:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field; advanced degree (MBA, MHA) preferred.
  • Over 10 years of experience in client success, account management, or a related field, with a minimum of 5 years in a leadership capacity.
  • Demonstrated success in the medical IT sector.
  • In-depth knowledge of medical IT technologies, workflows, and regulatory standards.
  • Strong leadership and team management capabilities, with the ability to inspire and motivate a diverse team.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients and internal stakeholders.
  • Strategic thinker with a client-centric approach and a proactive problem-solving mindset.
  • Proficiency in CRM software, client success platforms, and data analytics tools.

This is a remarkable opportunity to join a company with significant growth potential, one that values diversity and promotes a respectful, friendly work environment, all while being charged with energy and excitement.


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