Patient Services Representative Associate

3 days ago


Grand Rapids, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Services Representative Associate at Corewell Health, you will play a vital role in delivering exceptional patient care and support services. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Concierge Services: Greet and communicate with patients and visitors, collect payments and co-payments, and provide general assistance as needed.
  • Clerical Support: Perform various administrative tasks, including answering phone calls, scheduling appointments, ordering supplies, and generating reports.
  • Patient Registration and Check-in: Confirm patient demographic and insurance information, assist with kiosk registration, and perform patient check-out procedures.
  • Medical Records Management: Maintain accurate and up-to-date patient medical records, upload documents into the electronic health record (EHR), and perform basic EMR/HER scanning.
  • Safety and Compliance: Participate in safety initiatives, complete required competencies and training, and adhere to all relevant policies and procedures.
Benefits
  • Comprehensive Benefits Package: Enjoy a range of benefits, including health, dental, and vision insurance, as well as a 401(k) plan with company match.
  • On-Demand Pay: Take advantage of our on-demand pay program, which allows you to access your earned wages at any time.
  • Discounts and Perks: Enjoy discounts on various products and services, including restaurants, phone plans, and more.
  • Optional Insurance Plans: Choose from a range of optional insurance plans, including identity theft protection, home and auto insurance, and pet insurance.
Requirements
  • Education: High school diploma or equivalent required.
  • Preferred Qualifications: Vocational or technical certificate from a college or technical school (dependent on Corewell Health entity and department).


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