Customer Service Representative

5 days ago


Grand Rapids, Michigan, United States D&W Fresh Market Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Barista and Cashier at D&W Fresh Market. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, preparing coffee shop beverages and food, and operating a cash register with accuracy and efficiency.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Cash Handling: Operate a cash register with accuracy and efficiency, handle customer transactions, and maintain a clean and organized cash handling area.
  • Coffee Shop Operations: Prepare coffee shop beverages and food according to company standards, maintain a clean and safe work environment, and follow all health and safety protocols.
  • Inventory Management: Restock coffee shop supplies, maintain inventory levels, and report any discrepancies to management.
  • Teamwork: Collaborate with other team members to achieve sales goals, provide support during peak periods, and maintain a positive and respectful work environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of retail or customer service experience preferred.
  • Skills: Excellent communication and customer service skills, basic math skills, and ability to work in a fast-paced environment.
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.



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