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Patient Access Representative Associate

2 months ago


Grand Rapids, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Access Representative Associate in our Audiology Scheduling Virtual team, you will play a vital role in delivering exceptional patient experiences. You will assist and educate patients, providers, and staff on accessing services, resolving issues, and navigating our healthcare system. Your primary goal will be to create a positive and personalized experience for each interaction, whether it's through phone calls, online chat, or email.

Key Responsibilities
  • Analyze and Resolve Service Inquiries: You will receive and respond to service inquiries from patients, providers, and staff, ensuring that you provide accurate and timely information within departmental guidelines.
  • Provide Education and Support: You will educate patients and staff on benefit clarification, eligibility requirements, verification, authorization, billing, and claim status, as well as provide support with administrative tasks such as submitting enrollment record changes.
  • Facilitate Claims Resolution: You will follow up on member calls and correspondence to ensure that claims are resolved efficiently and effectively.
  • Document Service Interactions: You will track and document all service interactions with patients and staff within our systems, adhering to established guidelines.
  • Develop Productivity and Availability: You will maintain high levels of productivity, availability, and adherence to your work schedule, ensuring that you are always available to support our patients and staff.
Benefits
  • Comprehensive Benefits Package: We offer a comprehensive benefits package that meets your financial, health, and work-life balance goals.
  • On-Demand Pay Program: You will have access to our on-demand pay program, allowing you to receive your pay when you need it.
  • Discounts Directory: You will enjoy discounts on various products and services, including restaurants, phone plans, spas, and more.
  • Optional Insurance Benefits: You will have the option to enroll in identity theft protection, home and auto insurance, and pet insurance.
  • Retirement Options: You will have access to traditional and Roth retirement options with service contribution and match savings.
Qualifications
  • High School Diploma or Equivalent: You must have a high school diploma or equivalent.
  • 1 Year of Relevant Experience: You must have at least 1 year of relevant experience in a related field.
About Corewell Health

At Corewell Health, we are committed to delivering personalized healthcare to our patients, members, and communities. We are dedicated to cultivating and investing in our team members, providing a supportive and inclusive work environment that allows you to grow and thrive. Join our team and be part of a nationally recognized health system that is dedicated to improving health, instilling humanity, and inspiring hope.