Healthcare Customer Service Associate

2 weeks ago


Grand Rapids, Michigan, United States Corewell Health Full time
Position Overview
Join our dedicated team at Corewell Health as a Patient Services Representative Associate. This role offers a competitive starting pay of $16.83 per hour or higher, based on your experience.

Practice Environment
Our family medicine practice serves a diverse patient population, including individuals from newborns to seniors. Approximately 20% of our patients are non-English speakers, and we provide on-site staff and translation services to assist them. As a large practice, we offer ample opportunities for professional growth and development.

Key Responsibilities
- Act as a welcoming concierge, greeting patients and visitors while managing payments and co-payments.
- Perform essential clerical duties, including:
- Answering phone calls and managing the switchboard.
- Scheduling routine patient appointments.
- Ordering supplies and generating no-show and recall letters.
- Processing and sorting mail, as well as producing end-of-day reports.
- Facilitate patient registration and check-in by confirming demographic and insurance information and assisting with kiosk registration.
- Manage patient check-out by scheduling follow-up appointments or confirming future visits.
- Maintain patient medical records in accordance with established standards and upload documents into our electronic health record system.
- Participate actively in safety initiatives and complete all required safety competencies in a timely manner.

Benefits
At Corewell Health, we care for our team members by offering a comprehensive benefits package designed to support your financial, health, and work-life balance goals. Highlights include:
- On-demand pay program powered by Payactiv.
- Discounts on various services and products.
- Optional identity theft protection and insurance options.
- Traditional and Roth retirement plans with contributions and matching savings.

Qualifications
- Required: High School Diploma or equivalent.
- Preferred: Vocational/Technical certificate from a college or technical school.

About Corewell Health
As a member of our team, you will play a vital role in delivering personalized healthcare to our patients and communities. We are committed to investing in your growth and fostering a collaborative culture where everyone is encouraged to contribute their unique perspectives. Join us in our mission to improve health, instill humanity, and inspire hope.

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