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Patient Care Services Coordinator
2 months ago
Job Overview
The Patient Services Representative Associate plays a crucial role in ensuring the smooth operation of healthcare services. This position provides essential administrative support to enhance the quality of patient care.
Key Responsibilities
- Act as a welcoming point of contact for patients and visitors, facilitating communication and managing payment processes.
- Perform various administrative tasks, including answering calls, scheduling patient appointments, managing supply orders, and generating reports.
- Handle patient registration and check-in procedures, verifying demographic and insurance details, and assisting with kiosk registrations.
- Oversee patient check-out processes, ensuring follow-up appointments are scheduled or confirmed.
- Maintain accurate patient medical records in compliance with established standards, including document uploads and electronic health record management.
- Engage in safety initiatives and adhere to risk management protocols, completing all required safety competencies in a timely manner.
Qualifications
Required: High School Diploma or equivalent.
Preferred: Vocational/Technical training with a one-year certificate from a recognized institution.
Work Environment
This position is full-time, with a day shift schedule. The role is integral to the Orthopedic Shared Services department, contributing to a cohesive healthcare team dedicated to patient well-being.
About Spectrum Health Lakeland
Spectrum Health Lakeland is a leading not-for-profit health system committed to delivering high-quality healthcare services. We focus on creating exceptional experiences for our patients and communities, continuously striving to improve health outcomes through innovative care solutions.
