Healthcare Customer Service Associate

2 weeks ago


Grand Rapids, Michigan, United States Corewell Health Full time

Compensation: Starting pay is $16.83 per hour or higher based on experience.

Practice Environment: Our family medicine practice serves a diverse patient population, including non-English speaking individuals. We provide on-site translation support and have resources available to facilitate communication. As a large practice, we offer opportunities for professional growth and development.

Role Overview: The Patient Services Representative Associate plays a crucial role in supporting the delivery of high-quality healthcare services through various clerical and administrative tasks.

Key Responsibilities:

  • Act as a welcoming presence for patients and visitors, managing inquiries and processing payments.
  • Perform essential clerical duties, such as answering phones, scheduling appointments, ordering supplies, and managing correspondence.
  • Handle patient registration and check-in processes, ensuring accurate demographic and insurance information.
  • Maintain and update patient medical records in compliance with established standards, including document management in electronic systems.
  • Engage in safety initiatives and complete required training to uphold a safe working environment.

Benefits:

  • Comprehensive benefits package designed to support financial, health, and work-life balance.
  • Access to an on-demand pay program.
  • Discounts on various services and products.
  • Options for identity theft protection and insurance plans.
  • Retirement savings options with employer contributions.

Qualifications:

Required: High School Diploma or equivalent.

Preferred: Vocational/Technical certificate from an accredited institution.

About Corewell Health: As a member of Corewell Health, you will contribute to our mission of delivering personalized healthcare. We are dedicated to fostering a collaborative and innovative environment, striving for excellence in patient care.

Work Schedule: Full-time position with variable shifts, primarily Monday through Friday.

Commitment to Diversity: Corewell Health is an equal opportunity employer, promoting a culture of inclusion and respect for all individuals.



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