Air Logistics Healthcare Operations Specialist

2 weeks ago


Schiller Park, Illinois, United States Kuehne+Nagel Full time

Job Overview

Are you ready to advance your career with a leading logistics provider? At Kuehne+Nagel, we are seeking a dedicated Air Logistics Healthcare Operations Specialist to enhance our Air Logistics division.

Your Role

In this position, you will oversee and manage shipment orders utilizing Kuehne+Nagel's sophisticated IT systems, ensuring a premium customer experience for our clients. These systems offer real-time visibility and tracking throughout the shipment process—from order initiation and collection to final delivery and all critical checkpoints in between. You will also have the capability to set up personalized alerts and notifications based on established business protocols, guaranteeing prompt deliveries and effective logistics oversight.

Your Responsibilities

  • Monitor and trace shipments through alert management and verification at essential milestones.
  • Engage with Kuehne+Nagel partners, including service providers and carriers, to consistently meet customer expectations.
  • Collaborate with Customer Relationship Managers, Customer Service, and Business Development teams to maximize client satisfaction.
  • Identify and address discrepancies, escalating issues to management while keeping clients informed in coordination with Customer Service.
  • Ensure compliance with all time and temperature regulations during transit.
  • Share responsibility for managing the department's inbox, including new bookings and internal inquiries.
  • Ability to view computer screens at both close and distant ranges.
  • Report directly to the Operational Shift Supervisor.
  • Work schedule: 4 weekdays plus 1 weekend day (2nd Shift 2pm-8pm).

Your Skills and Experiences

  • Bachelor's degree in Supply Chain Management or Logistics.
  • 6+ years of experience in Air Logistics or a related field.
  • At least 1 year of experience in customer service.

Why Kuehne+Nagel?

At Kuehne+Nagel, we are committed to inspiring and empowering our employees while delivering exceptional service to our clients. We provide a dynamic global work environment with opportunities for comprehensive training programs and career advancement. The competitive salary range for this role is between $28.85 and $31.25, with base compensation forming part of a robust total rewards package that includes health benefits, a 401k retirement plan, tuition reimbursement, and performance-based incentives. Individual compensation may vary based on factors such as experience, skills, job location, and internal equity. We regularly review our pay structures to ensure they remain competitive and equitable based on industry standards.



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