Logistics Operations Manager

2 weeks ago


Melrose Park, Illinois, United States Ryder System Full time

Job Overview

As a key player in our logistics operations, the Logistics Operations Manager oversees the financial, operational, and personnel management of multiple accounts within the organization. This role is pivotal in ensuring the profitable retention and expansion of business operations while meeting essential financial, employee, safety, and customer satisfaction objectives.


Key Responsibilities

  • Set goals and conduct skills assessments, individual development plans (IDPs), and performance evaluations.
  • Provide ongoing feedback to employees and manage disciplinary actions when necessary.
  • Develop and mentor both direct and indirect reports, ensuring they receive relevant HR skills training.
  • Conduct effective recruitment processes to maintain optimal staffing levels and minimize reliance on external labor.
  • Establish and maintain location processes while facilitating cross-training among team members.
  • Address customer satisfaction issues and resolve problems effectively.
  • Monitor key performance indicators (KPIs) and implement improvements as needed.
  • Enhance employee retention rates and reduce workplace accidents compared to previous years.
  • Review and manage overtime to ensure efficiency.
  • Conduct regular self-audits of processes and individual responsibilities.
  • Prepare financial reconciliations and revenue recognition documentation.

Additional Duties

Perform other related tasks as assigned.

Skills and Qualifications

  • Proven project management and facilitation abilities.
  • Excellent verbal and written communication skills.
  • Ability to cultivate professional relationships across all organizational levels.
  • Self-motivated with the ability to work independently and collaboratively.
  • Strong organizational skills with the capacity to manage multiple tasks effectively.
  • Detail-oriented with a commitment to follow-up.
  • Advanced knowledge of logistics and transportation industries.
  • Proficiency in relevant financial reporting and accounting procedures.
  • Intermediate skills in Microsoft Office and RD2000 computer systems.

Educational Background

Bachelor's degree in business, logistics, or supply chain management is required, with a preference for candidates holding a master's degree. A minimum of five years of relevant experience in logistics or supply chain management is essential, along with demonstrated leadership capabilities.

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