Front Office Operations Manager

4 weeks ago


Chicago, Illinois, United States Lotte New York Palace Full time
Front Office Operations Manager

Lotte New York Palace is seeking a highly skilled Front Office Operations Manager to lead our Front Office team. As a key member of our management team, you will be responsible for ensuring exceptional guest service and maintaining a high level of operational efficiency.

Key Responsibilities:
  • Lead all aspects of Front Office operations, including guest service, front desk management, and staff supervision.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Manage front desk staff, including training, coaching, and performance evaluations.
  • Ensure accurate and timely processing of guest transactions, including check-in, check-out, and billing.
  • Maintain a clean and organized front desk area, including inventory management and supply ordering.
Requirements:
  • 2+ years of experience in a Front Office leadership role, preferably in a luxury hotel environment.
  • Exceptional interpersonal and communication skills, with the ability to lead and motivate a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Fluency in English, with the ability to communicate effectively with guests and staff.
  • High school diploma or equivalent required; college degree preferred.


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