Director of Operational Excellence

3 weeks ago


Chicago, Illinois, United States Office Revolution Full time

The Director of Operational Excellence will lead the operational staff across all Office Revolution locations. This role encompasses designing effective team structures, identifying training needs, and developing high-performing talent to maintain a competitive edge through a consultative approach.

Key Responsibilities:

  • Partner with leadership to establish performance goals and develop long-term operational plans aligned with company objectives.
  • Define and pursue strategic goals for operational excellence, process efficiency, and productivity improvements.
  • Collaborate with cross-functional leaders to ensure alignment on client service standards and operational benchmarks.

Requirements:

  • Industry experience: 7+ years' experience in contract furniture, customer service, operations, and/or similar industry
  • Experience in Fast-Paced Environments: Proven ability to perform effectively in a dynamic, high-growth, or fast-paced setting, ideally within a similar industry.
  • Leadership and People Management: Demonstrated experience leading and developing high-performing, cross-functional teams; strong coaching, mentoring, and conflict-resolution skills.


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