Front Office Team Lead
4 weeks ago
Job Title: Front Office Supervisor
Job Summary:
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Lotte New York Palace. As a Front Office Supervisor, you will be responsible for leading all aspects of Front Office operations, ensuring a high level of guest service, and maintaining a collaborative environment.
Key Responsibilities:
- Lead Front Office operations, setting and maintaining high standards of guest service.
- Provide timely and courteous service to guests, encouraging repeat business.
- Assist guests upon check-in and throughout their stay.
- Ensure all functions are carried out to maintain a collaborative environment.
- Meet with staff to review the Front Desk logbook and discuss pertinent information.
- Review arrivals and departures, noting special requests and challenges.
- Ensure accurate billing and assess guest relocation needs.
- Respond to guests' special requests, needs, problems, and concerns.
- Follow established key control policy, credit policies, and fire procedures.
- Ensure Standard Operating Procedures are adhered to.
- Handle guest situations in a calm and professional manner.
- Be an expert in all employee duties, leading by example.
- Maintain professional contact with other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, and amenities.
- Maintain cleanliness and organization of back office, front desk, and front desk closet.
- Ensure employees complete duties before departing and are posted on time.
- Accountable for training and daily monitoring of service levels and grooming standards.
Requirements:
- Exceptional interpersonal and communication skills.
- Fluency in the local language (English).
- Impeccable grooming and presentation.
- Ability to remain calm in high-pressure situations.
- High school diploma or equivalent (college degree a bonus).
- 2 years of related experience in hospitality or similar industry.
- Flexible schedule, able to work evenings, weekends, and holidays.
- Self-motivated, customer-focused, and committed to superb customer service.
-
Front Office Director
1 month ago
Chicago, Illinois, United States Hotel Felix Full timeJob OverviewWe're seeking a seasoned hotel front desk manager to lead our front office team and deliver exceptional guest experiences. As a key member of our hotel team, you'll oversee daily operations, manage staff, and ensure seamless guest interactions.Key ResponsibilitiesCompile and analyze occupancy reports and financial data for the general...
-
Front Office Operations Manager
4 weeks ago
Chicago, Illinois, United States Lotte New York Palace Full timeFront Office Operations ManagerLotte New York Palace is seeking a highly skilled Front Office Operations Manager to lead our Front Office team. As a key member of our management team, you will be responsible for ensuring exceptional guest service and maintaining a high level of operational efficiency.Key Responsibilities:Lead all aspects of Front Office...
-
Front Desk Team Lead
4 weeks ago
Chicago, Illinois, United States White Lodging Full timeRole Summary:We are seeking a skilled Front Desk Supervisor to join our team at White Lodging. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide outstanding service to guests, anticipating and exceeding their expectations.Lead the...
-
Front Desk Team Lead
2 weeks ago
Chicago, Illinois, United States White Lodging Full timeAbout the RoleAs a Front Desk Supervisor at White Lodging, you will play a crucial part in delivering exceptional customer service and ensuring a smooth operation of the front desk. This role requires a personable and adaptable individual who can provide top-notch service to guests while also supervising front desk staff and overseeing departmental tasks in...
-
Front Office Coordinator
3 weeks ago
Chicago, Illinois, United States The Larko Group Full timeJob SummaryWe are seeking a highly organized and professional receptionist to join our team at The Larko Group. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.Key ResponsibilitiesFront Desk Operations: Manage the front desk, greet visitors, and...
-
Hotel Front Office Manager
1 month ago
Chicago, Illinois, United States Sonesta International Hotels Full timeFront Desk Manager Job DescriptionThe Front Desk Manager plays a vital role in ensuring exceptional guest experiences at Sonesta International Hotels. As a key member of the Front Office team, this individual will be responsible for managing the front desk operations, supervising staff, and providing exceptional customer service.Key Responsibilities:Manage...
-
Front Office Receptionist
4 weeks ago
Chicago, Illinois, United States Hampton Inn Chicago Downtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Hampton Inn Chicago Downtown. As a Front Office Receptionist, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesRegister guests and manage...
-
Front Office Operations Manager
4 weeks ago
Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full timeJob DescriptionAs a Front Office Manager at Trump International Hotel and Tower Chicago, you will be responsible for overseeing the front office operations to ensure profitability, control costs, and maintain quality standards. This includes managing front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue....
-
Marketing Operations Manager
4 weeks ago
Chicago, Illinois, United States FRONT COMPANY Full timeAt FRONT COMPANY, we're reimagining customer communication with our modern customer service platform. We're seeking a dynamic Marketing Operations Manager to join our growing team. This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations.Key ResponsibilitiesEvolving...
-
Residential Front Office Agent
4 weeks ago
Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full timeJob SummaryWe are seeking a highly skilled and experienced Residential Front Office Agent to join our team at Trump International Hotel and Tower Chicago. As a key member of our residential team, you will be responsible for providing exceptional customer service to our owners, residents, and guests.Key ResponsibilitiesProvide five-star front desk service,...
-
Senior Marketing Leader
4 weeks ago
Chicago, Illinois, United States FRONT COMPANY Full timeAt FRONT COMPANY, we're looking for a Senior Marketing Leader to help us amplify our corporate and product narrative through memorable, breakthrough editorial content. As a key member of our marketing team, you'll craft a strategy that drives brand awareness, consideration, and conversion, while raising the bar for quality.About the RoleWe're seeking a...
-
Lead Front End Developer
4 weeks ago
Chicago, Illinois, United States HALO Full timeJob SummaryWe are seeking a highly skilled Lead Front End Developer to join our team at HALO. As a key member of our development team, you will be responsible for leading the technical direction of our projects and mentoring junior developers. Your expertise and experience will shape the direction of our projects, ensuring high-quality and successful web...
-
Customer Success Specialist
4 weeks ago
Chicago, Illinois, United States FRONT COMPANY Full timeDeliver Exceptional Customer ExperiencesAs a proactive and motivated sales professional, you will play a key role in introducing Front to prospective clients in the global markets. Your focus will be on building strong relationships with customers, understanding their needs, and providing tailored solutions to drive business growth.Key...
-
Front End Development Team Manager
4 weeks ago
Chicago, Illinois, United States Belvedere Trading Full timeJob Description:Belvedere Trading is seeking a skilled Front End Development Team Manager to lead our Front End Development team in building applications for our traders and tech department users. The ideal candidate will have a strong vision and leadership skills, with experience in designing and architecting end-to-end software solutions.Key...
-
Software Engineering Team Lead
7 days ago
Chicago, Illinois, United States tastylive, Inc. Full timeSenior Software Engineer Job DescriptionWe are seeking an experienced Senior Software Engineer to join our team at tastylive, Inc. in Chicago's West Loop. This is a unique opportunity to lead and contribute to the development of innovative trading applications.About UsOur company empowers individual traders differently by providing a range of financial media...
-
Front Office Ambassador
1 month ago
Chicago, Illinois, United States AccorHotel Full timeAccorHotel is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Our hotel is inspired by our brand pillar, Vitality, which unites our team by a common vision to deliver quality service, build quality relationships, and live quality lives. We put the emphasis on our people, offering a variety of wellness programs for...
-
Guest Services Team Lead
4 weeks ago
Chicago, Illinois, United States The University of Chicago Full timeJob SummaryThe Guest Services Team Lead plays a crucial role in ensuring a positive visitor experience at the Smart Museum of Art. This position is responsible for managing the Guest Services team, which welcomes Museum guests and ensures compliance with Museum visitor protocols.This role involves managing the front-line daily operations of the Smart Museum...
-
Part Time Team Lead
4 weeks ago
Chicago, Illinois, United States El Cap Planet Granite Earth Treks Movement Full timeJob SummaryThe Front Desk Supervisor is a key team member who supports the director team in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility, and strive to provide only the best customer experiences. It is necessary to have...
-
Part Time Team Lead
4 weeks ago
Chicago, Illinois, United States El Cap Planet Granite Earth Treks Movement Full timeJob Summary:The Front Desk Supervisor is a key team member who supports the director team in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility, and strive to provide only the best customer experiences. It is necessary to have...
-
Sales Team Lead
4 weeks ago
Chicago, Illinois, United States Box Full timeAbout the RoleBox is seeking a highly motivated and experienced Sales Team Lead to join our Mid-Market team. As a BDR Manager, you will be responsible for leading a team of Outbound Business Development Representatives, focusing on generating meetings, opportunities, and pipeline in net-new and customer accounts for our US Mid-Market segment.Key...