Marketing Operations Manager

4 weeks ago


Chicago, Illinois, United States FRONT COMPANY Full time

At FRONT COMPANY, we're reimagining customer communication with our modern customer service platform. We're seeking a dynamic Marketing Operations Manager to join our growing team. This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations.

Key Responsibilities
  • Evolving our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution
  • Ensuring all programs Marketing Ops are delivered on time, within scope, and aligned with business objectives
  • Influencing design and implementation of program builds to improve lead quality and conversion rates
  • Working closely with the sales team to ensure alignment on lead management processes and handoffs
  • Partnering closely with Marketing, Sales, Analytics, Operations, and Product teams to continually improve marketing effectiveness, process scalability, and lead-to-closed won optimization
  • Identifying opportunities to streamline and enhance marketing operations processes
  • Maintaining and improving best practices for data management and hygiene across our external facing platforms
Requirements
  • 5-7 years of experience in B2B marketing with a focus on marketing automation systems / CRM management
  • Primary experience using and/or implementing Hubspot or Marketo and working with Salesforce, Outreach LeanData and/or ChiliPiper and project management systems (Asana, Jira, etc)
  • Maintaining comprehensive project documentation, including plans, reports, and records
  • Excellent written and verbal communication skills
  • Strong analytical skills and experience with data analysis and reporting tools (e.g., Google Analytics, Omni)
  • Background in HTML/CSS
What We Offer
  • Competitive salary
  • Equity
  • Private health insurance, including plan options at no cost to employees
  • Flexibility to work from home 3 days/week
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays

FRONT COMPANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.



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