Guest Services Representative

1 week ago

Savannah, Georgia, United States Kimpton Brice Hotel Full time

About Us:
The Kimpton Brice Hotel embodies the charm of the South, presenting a blend of elegance and a hint of rebellious spirit. Nestled in the heart of Savannah's National Historic Landmark District, our boutique hotel offers an urban resort atmosphere surrounded by rich history, including museums, gardens, and monuments. Our prime location ensures easy access to River Street and City Market, allowing guests to experience both the storied past and modern amenities that define The Kimpton Brice Hotel.

Overview:
As a Front Desk Agent, you will play a crucial role in ensuring a positive experience for our guests during their arrival and departure.

Key Responsibilities:

  • Welcome guests warmly with a friendly demeanor, utilizing clear communication to understand their needs and provide accurate information about hotel services and local attractions.
  • Facilitate the registration process by entering and retrieving guest information in our computer system, confirming details such as guest count and room rates, and promoting our brand's offerings.
  • Handle financial transactions with precision, including credit card verification, cash handling, and processing various forms of payment while maintaining an accurate house bank.
  • Respond promptly to telephone inquiries, taking messages and ensuring effective communication of information to guests.
  • Manage guest check-out processes, ensuring satisfaction and addressing any concerns that may arise.
  • Address guest complaints with thorough research and effective problem-solving skills, demonstrating patience and diplomacy.
  • Maintain composure during busy periods and emergency situations, utilizing sound judgment and discretion.
  • Adhere to attendance policies and be available for regular shifts.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • A high school diploma or equivalent is required; a college degree is preferred.
  • Previous experience in a hotel setting is advantageous.
  • Strong mathematical skills for accurate financial transactions.
  • Exceptional interpersonal skills to effectively interact with guests and resolve conflicts.
  • Ability to remain mobile and perform essential functions throughout the front office.
  • Proficiency in using a computer system for data entry and information retrieval.
  • Awareness of emergency situations and the ability to respond appropriately.
  • Capacity to build and maintain positive relationships with colleagues and guests.
  • Strong verbal and written communication skills, adaptable to various audiences.

Benefits:
At HEI Hotels and Resorts, we are committed to your well-being, offering a comprehensive benefits package designed to support your physical, mental, and financial health. Our offerings include:

  • Competitive medical, dental, and vision insurance options.
  • Paid time off for vacation, sick leave, and holidays.
  • Pet insurance through the ASPCA.
  • Life insurance and disability coverage.
  • A 401(k) savings plan with matching contributions.
  • Access to discounts through our various programs.

We proudly partner with DailyPay, providing our associates with flexible access to their earnings.

HEI Hotels and Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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