Front Desk Associate

2 weeks ago


Canton, Ohio, United States commonwealth Hotels Full time

Job Summary

Position at Commonwealth Hotels

About the Role:

We are seeking a highly skilled Guest Service Agent to provide exceptional customer service to hotel guests, handle reservations, and assist with various guest needs. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer:

All Associates:

  • Access to on-demand pay with no fees
  • Vacation/personal days and holiday pay
  • Discounts on travel, hotels, food, entertainment, and more
  • Online training courses
  • Referral program and bonus

Full-Time Associates:

  • Medical, dental, and vision benefits
  • Life insurance options for self, spouse, and dependents
  • Flexible spending accounts
  • 401K with company match
  • Wellness program

Key Responsibilities:

  • Welcome guests and confirm bookings
  • Assist guests with inquiries and requests
  • Organize activities and transportation
  • Provide local recommendations
  • Handle messages, calls, and reservations

Requirements:

  • High school diploma or equivalent
  • Prior experience in hospitality preferred
  • Knowledge of local area
  • Strong time management and customer service skills
  • Proficiency in Microsoft Office and reservation systems
  • Weekend and holiday availability


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