Front Desk Associate
2 weeks ago
Job Summary
Position at Commonwealth Hotels
About the Role:
We are seeking a highly skilled Guest Service Agent to provide exceptional customer service to hotel guests, handle reservations, and assist with various guest needs. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer:
All Associates:
- Access to on-demand pay with no fees
- Vacation/personal days and holiday pay
- Discounts on travel, hotels, food, entertainment, and more
- Online training courses
- Referral program and bonus
Full-Time Associates:
- Medical, dental, and vision benefits
- Life insurance options for self, spouse, and dependents
- Flexible spending accounts
- 401K with company match
- Wellness program
Key Responsibilities:
- Welcome guests and confirm bookings
- Assist guests with inquiries and requests
- Organize activities and transportation
- Provide local recommendations
- Handle messages, calls, and reservations
Requirements:
- High school diploma or equivalent
- Prior experience in hospitality preferred
- Knowledge of local area
- Strong time management and customer service skills
- Proficiency in Microsoft Office and reservation systems
- Weekend and holiday availability
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