Customer Care Associate

2 weeks ago


Canton, Ohio, United States Chick-fil-A Full time

Customer Care Associate / Chick-fil-A

JOIN A TEAM THAT VALUES YOUR CONTRIBUTION

If you are seeking a vibrant, supportive, and collaborative work environment, this position may be ideal for you. We are in search of team members who are passionate about making a positive impact in the community through exceptional service and genuine care for others.

This role is dynamic and fast-paced, and it requires individuals who thrive in such settings. Are you ready to be part of a leading restaurant team?

Role Overview

The Customer Care Associate is tasked with delivering outstanding guest experiences.

About Us:
  • One of the fastest-growing quick-service restaurant chains in the nation
  • Recognized leader in Customer Service & Hospitality
  • Family-owned and operated
Our Offerings:
  • Access to scholarships up to $2,500 annually
  • Complimentary college tuition through Point University
  • Subsidized health insurance options
  • Guaranteed Sundays off
  • Flexible work schedules
  • Employee meal discounts
  • Supportive work atmosphere
  • Career advancement opportunities
Key Responsibilities:

To excel in this role, the Associate must:
  • Serve as an ambassador for our restaurant's mission: to be the most caring and trusted dining establishment.
  • Embody our core values: We are here to serve. We unite as one. We believe the best is yet to come.
  • Uphold high standards of character and conduct.
  • Foster team unity and collaboration.
  • Create fast, accurate, and compassionate guest interactions.
We are eager to welcome our next exceptional Front of House Team Members.

As a Front of House Team Member, you will greet guests, take and prepare orders at the front counter or drive-thru, maintain cleanliness in dining areas and restrooms, adhere to health and safety standards, and ensure every guest departs with satisfaction. We seek friendly, enthusiastic individuals who enjoy serving others. We will provide training for all necessary skills.

Qualifications:
  • Minimum age of 14 years
  • Eligibility to work in the United States
  • Reliable transportation required
  • Ability to operate kitchen equipment safely
  • Basic reading, writing, math, and communication skills
  • Comfortable working in a fast-paced, noisy environment
  • Mobility required throughout shifts
  • Ability to perform well under pressure
  • Quickly adapt to changes in orders
Position Type: Part-time or Full-time

Compensation:
Full-time: $15-$16 per hour
Part-time: $12-$14 per hour

Schedule: Weekend availability is required. Must be able to open or close shifts twice a week.

Additional Requirements:
  • Availability on Fridays and Saturdays
  • Willingness to open or close two days per week
  • Ability to multitask effectively
  • Work efficiently and safely at a quick pace
  • Team-oriented, adaptable, reliable, and possess a strong work ethic
  • Positive attitude and customer service focus
Company Overview
Chick-fil-A, Inc. was founded by S. Truett Cathy in 1946, starting with a diner in Atlanta. Over the years, it has grown into the largest quick-service chicken restaurant chain in the United States, known for its commitment to quality and customer satisfaction.

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