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Front Desk Representative

2 months ago

Canton, Ohio, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and ensuring a positive experience for our members and guests.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to our members and guests, responding to inquiries and resolving concerns in a timely and effective manner.
  • Transaction Processing: Process student registrations, sales, and other transactions accurately and efficiently, ensuring compliance with company policies and procedures.
  • Front Desk Operations: Manage the front desk area, including maintaining a clean and organized environment, and ensuring that all necessary materials and supplies are available.
  • Communication: Communicate effectively with members, guests, and staff, both verbally and in writing, to ensure that all needs are met and expectations are exceeded.
  • Administrative Support: Provide administrative support to management personnel, including preparing reports, updating records, and performing other tasks as assigned.
Requirements
  • Education: High school diploma or equivalent required; some college preferred.
  • Experience: Two years of previous customer service and/or administrative office experience required.
  • Skills: Intermediate level computer skills, including proficiency in Microsoft Office and other software systems.
  • Certifications: CPR, First Aid, and AED certification required.
What We Offer

As a Front Desk Representative at Goldfish Swim School, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and supporting the growth and success of our company. We offer a competitive hourly rate and opportunities for professional development and advancement.