Customer Service Associate

3 days ago


East Moline, Illinois, United States Dayton Freight Full time
Overview

Dayton Freight is a stable and growing organization offering a competitive weekly pay, quick advancement opportunities, and a comprehensive benefits package. Our modern facilities provide a professional and positive work environment.

Responsibilities

As a Customer Service Representative, you will be responsible for assisting Dayton Freight customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing. You will also provide assistance to drivers, prepare bills of lading, and maintain excellent communication with external and internal customers.

Key Responsibilities:
  • Assist the Service Center Manager
  • Take and deliver messages for the Service Center Manager and Account Managers
  • Provide assistance to Drivers
  • Prepare bills of lading and delivery receipts
  • Maintain excellent communication with external and internal customers
Additional Responsibilities:
  • Payroll
  • Data entry
  • Freight reports
  • Driver collect reports
  • Billing and filling
Requirements
  • Skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Has worked in a fast-paced environment and has excellent attention to detail
  • Experience with handling a high volume of phone calls
  • Exceptional communication and customer service skills
Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement opportunities
  • Customized training program
  • Professional, positive, and people-centered work environment
  • Modern facilities
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days


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