Customer Service Representative

2 days ago


Moline, Illinois, United States Acro Service Corp Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for processing daily reimbursement transactions, product tracking records, and warranty claims.

Key Responsibilities:

  • Process daily reimbursement transactions received from channel partners in a timely and accurate manner.
  • Process product tracking records, warranty, and PIP claims.
  • Provide equitable and timely reimbursement to channel partners, and safeguard Company assets.
  • Assist company personnel and/or channel partners in using warranty systems and answer warranty or Product Improvement Program (PIP) related inquiries.
  • Process reimbursement administration requests received from channel partners, field representatives, marketing units, and factories.

Requirements:

  • Preferred: at least a 2-year Associates Degree (but not required)
  • A background in any of these roles will be helpful to this position: Claims Processing, and Call Center
  • Soft Skills:
    • Working independently/self-motivated
    • The ability to think on your feet and make tough decisions
    • Attention to detail
    • Ability to collaborate in a team environment
    • Good communication skills are a MUST

About Acro Service Corp:

Acro Service Corp is a dynamic and growing company that values its employees and customers. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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