Customer Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for processing daily reimbursement transactions, product tracking records, and warranty claims.
Key Responsibilities:
- Process daily reimbursement transactions received from channel partners in a timely and accurate manner.
- Process product tracking records, warranty, and PIP claims.
- Provide equitable and timely reimbursement to channel partners, and safeguard Company assets.
- Assist company personnel and/or channel partners in using warranty systems and answer warranty or Product Improvement Program (PIP) related inquiries.
- Process reimbursement administration requests received from channel partners, field representatives, marketing units, and factories.
Requirements:
- Preferred: at least a 2-year Associates Degree (but not required)
- A background in any of these roles will be helpful to this position: Claims Processing, and Call Center
- Soft Skills:
- Working independently/self-motivated
- The ability to think on your feet and make tough decisions
- Attention to detail
- Ability to collaborate in a team environment
- Good communication skills are a MUST
About Acro Service Corp:
Acro Service Corp is a dynamic and growing company that values its employees and customers. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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