Customer Service Associate

2 days ago


East Moline, Illinois, United States Dayton Freight Full time
Overview

Dayton Freight is a stable and growing organization offering a competitive weekly pay, quick advancement opportunities, and a comprehensive benefits package. Our modern facilities provide a professional and positive work environment.

Responsibilities

As a Customer Service Representative, you will assist Dayton Freight customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing. Your duties will include:

  • Assisting the Service Center Manager
  • Taking and delivering messages for the Service Center Manager and Account Managers
  • Providing assistance to Drivers
  • Preparing bills of lading and delivery receipts
  • Maintaining excellent communication with external and internal customers and interline companies

You may also be asked to assist with:

  • Payroll
  • Data entry
  • Freight reports
  • Driver collect reports
  • Billing and filling
Qualifications

To succeed in this role, you should possess:

  • Proficiency in Microsoft Office Programs
  • Excellent keyboarding skills
  • Experience working in a fast-paced environment with attention to detail
  • Ability to handle a high volume of phone calls
  • Exceptional communication and customer service skills
Benefits

As a valued member of our team, you will enjoy:

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement opportunities
  • Customized training program
  • Professional, positive, and people-centered work environment
  • Modern facilities
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days


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