Customer Service Representative

7 days ago


Moline, Illinois, United States KONE Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Customer Service
    • Respond to customer inquiries via phone, email, and other communication channels
    • Provide accurate and timely information to customers regarding their accounts, services, and products
    • Resolve customer complaints and issues in a professional and courteous manner
  • Account Management
    • Manage customer accounts, including updating customer information and resolving billing issues
    • Identify and pursue opportunities to upsell and cross-sell KONE products and services
  • Team Collaboration
    • Work collaboratively with internal teams, including sales, marketing, and technical support
    • Participate in training and development programs to enhance customer service skills and knowledge

Requirements

  • Education
    • High school diploma or equivalent required
  • Experience
    • 1+ years of customer service experience in a call center or retail environment
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet productivity standards
    • Proficient in Microsoft Office and other software applications

What We Offer

  • Competitive Salary
  • Benefits Package
  • Opportunities for Advancement

Why Join KONE?

KONE is a global leader in the elevator and escalator industry, with a commitment to innovation, quality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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