Customer Service Representative

2 months ago


Moline, Illinois, United States KONE Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center or similar environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Fluency in English and/or French or Spanish is an asset
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About KONE

KONE is a global leader in the elevator and escalator industry, with a mission to improve the flow of urban life. We are committed to providing exceptional service to our customers and creating a positive impact on the communities we serve.



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