Retail Customer Service Representative

1 week ago

Moline, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Assist customers in selecting the right products and services, providing expert advice and recommendations
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction
  • Build and maintain strong relationships with wholesale and retail customers, identifying and meeting their needs
  • Stay up-to-date with product knowledge, features, and benefits, making recommendations to customers
  • Work collaboratively with the sales team to achieve sales goals and objectives
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in retail sales, customer service, or a related field
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work in a fast-paced environment, meeting sales targets and customer expectations
  • Basic math skills, with accuracy and attention to detail
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
Preferred Qualifications
  • Valid driver's license, with a clean driving record
  • Previous experience in a delivery, retail, or customer service role
  • Ability to read, write, comprehend, and communicate in multiple languages
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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