Retail Customer Service Representative

7 days ago

Moline, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, ensuring a seamless customer experience.
  • Meet or exceed sales targets, driving growth and revenue for the store.
  • Stay up-to-date on product knowledge, features, and benefits to effectively communicate with customers and make informed recommendations.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
  • Collaborate with colleagues to achieve store goals and objectives, promoting a positive and inclusive work environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in retail, customer service, or sales; experience in the paint industry a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.
  • Valid driver's license and reliable transportation required.
What We Offer

As a Retail Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.

We are an equal opportunity employer, committed to hiring and promoting individuals based on their skills, experience, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

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