Customer Service Representative
1 week ago
At Kyyba, we are seeking a highly skilled Customer Specialist to join our team. As a Customer Specialist, you will play a critical role in ensuring the timely and accurate reimbursement of channel partners, as well as safeguarding company assets.
Key Responsibilities:- Process daily reimbursement transactions received from channel partners.
- Process product tracking records, warranty, and PIP claims.
- Provide equitable and timely reimbursement to channel partners.
- Demonstrate knowledge based on experience to make higher-level decisions on complex machines and issues.
- Process channel partner and inter-company financial transactions in a timely and accurate manner.
- Assist company personnel and channel partners in using warranty systems and answer warranty or Product Improvement Program (PIP) related inquiries.
- Process reimbursement administration requests received from channel partners, field representatives, marketing units, and factories.
- Preferred: at least a 2-year Associate's Degree (but not required).
- A background in claims processing, call center, or related roles will be helpful for this position.
- Working independently and self-motivated.
- The ability to think on your feet and make tough decisions.
- Attention to detail.
- Ability to collaborate in a team environment.
- Good communication skills are a must.
We offer a dynamic work environment, competitive compensation, and opportunities for career growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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