Senior ITSM Specialist for ServiceNow

7 days ago


Washington, United States KPMG Full time

**Job Overview**

We are seeking an experienced Senior Specialist to join our Federal Advisory practice. As a key member of our team, you will be responsible for driving business process change and implementing solutions on the ServiceNow platform.

**About KPMG**

KPMG is a leading advisory firm with a strong commitment to innovation and excellence. Our professionals work collaboratively to deliver exceptional client service and drive business results. With a focus on employee growth and development, we offer a comprehensive training program and opportunities for advancement.

**Responsibilities**

  • Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes with key customer sponsors and stakeholders.
  • Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up-to-date.
  • Work with stakeholders, focus groups, and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements.

**Requirements**

  • A minimum of three years of ITSM or ServiceNow project management experience; U.S. Federal government consulting experience preferred.
  • Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university.
  • Experience using Agile methodologies.

**Estimated Salary:** $95,000 - $125,000 per year, depending on location and experience.

**Benefits**

  • Comprehensive compensation package.
  • Flexible work arrangements.
  • Opportunities for professional growth and development.


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