Senior ITSM Specialist for ServiceNow
7 days ago
**Job Overview**
We are seeking an experienced Senior Specialist to join our Federal Advisory practice. As a key member of our team, you will be responsible for driving business process change and implementing solutions on the ServiceNow platform.
**About KPMG**
KPMG is a leading advisory firm with a strong commitment to innovation and excellence. Our professionals work collaboratively to deliver exceptional client service and drive business results. With a focus on employee growth and development, we offer a comprehensive training program and opportunities for advancement.
**Responsibilities**
- Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes with key customer sponsors and stakeholders.
- Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up-to-date.
- Work with stakeholders, focus groups, and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements.
**Requirements**
- A minimum of three years of ITSM or ServiceNow project management experience; U.S. Federal government consulting experience preferred.
- Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university.
- Experience using Agile methodologies.
**Estimated Salary:** $95,000 - $125,000 per year, depending on location and experience.
**Benefits**
- Comprehensive compensation package.
- Flexible work arrangements.
- Opportunities for professional growth and development.
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