Diplomatic Technology ServiceNow Expert

1 week ago


Washington, United States Totally Joined for Achieving Collaborative Techniques Full time
About the Role
This role requires a highly skilled ServiceNow Developer with extensive knowledge of ITIL and ITSM processes, experience configuring and administering ServiceNow, and hands-on experience in ServiceNow Catalog/Service Portal modules. The successful candidate will take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State, working closely with the customer and other subject matter experts to develop and/or re-engineer processes. Other responsibilities include providing application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, working as part of an agile scrum team, and evaluating ServiceNow platform performance, isolating and debugging software problems and making recommendations for problem resolution. The successful candidate will also provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for HRSD. We offer a competitive salary and benefits package, including medical, vision and dental insurance, 401-K plus match, paid vacation days, paid holidays, short term and long term disability, and voluntary term life insurance. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

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