ITSM Implementation Lead

3 weeks ago


Washington, United States ECS Limited Full time
About the Role

The ideal candidate will have 7+ years of experience in ServiceNow development with deep expertise in ITSM modules such as Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.

Responsibilities include designing, developing, and implementing custom applications and workflows in ServiceNow, creating reports/dashboards, customized forms, and extensive experience with JavaScript, including client-side and server-side scripting, and ServiceNow APIs.

This position requires strong understanding of ServiceNow architecture, security model, and best practices, as well as experience with version control, update sets, and application deployment.



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