Global Cleared ServiceNow IT Specialist

1 week ago

Washington, United States Totally Joined for Achieving Collaborative Techniques Full time
About Us
We are a CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) with a strong commitment to delivering high-quality services and solutions to the U.S government agencies and organizations. Our team is comprised of experienced professionals who are passionate about making a difference in the world. We offer a competitive salary and benefits package, including medical, vision and dental insurance, 401-K plus match, paid vacation days, paid holidays, short term and long term disability, and voluntary term life insurance. We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

About the Job
The successful candidate will take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State. This involves working closely with the customer and other subject matter experts to develop and/or re-engineer processes. You will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite and work as part of an agile scrum team supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies. Other responsibilities include designing, prototyping, implementing, testing, and deploying business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications, evaluating ServiceNow platform performance, isolating and debugging software problems and making recommendations for problem resolution, and providing subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for HRSD.

Key Requirements
Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience
ServiceNow Certified Application Developer certification required
Minimum three years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances
Extensive knowledge of ITIL and ITSM processes
Experience configuring and administering ServiceNow
Hands-on experience in ServiceNow Catalog/Service Portal modules

Salary Range
$120,000 - $180,000 per year, depending on experience

Why Join Us?
We offer a dynamic and challenging work environment where you can make a real difference in the world. Our team is passionate about delivering exceptional results and we are committed to fostering a culture of excellence. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Contact Information
Please submit your resume and cover letter to us via email. We look forward to hearing from you.

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