Senior ServiceNow Implementation Specialist

5 days ago


Washington, United States KPMG Full time

KPMG, a leading advisory firm, is currently seeking a skilled Senior Specialist to join our Federal Advisory practice. With a focus on delivering exceptional results, this role will involve performing BA functions such as business needs identification, analysis planning, stakeholder analysis, and requirements analysis and design definition.

As a key member of the team, you will lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes with customer sponsors and stakeholders. Additionally, you will maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up-to-date.

This role requires experience using Agile methodologies, familiarity with implementing solutions on the ServiceNow platform, and a solid understanding of Agile processes and methodologies. You will also be responsible for creating wireframes/mocks for user stories, developing and maintaining user stories, and communicating requirements so that development teams can work effectively.

We estimate the salary range for this position to be between $115,000 - $145,000 per year, based on industry standards and location.

Required Skills and Qualifications:

  • A minimum of three years of ITSM or ServiceNow project management experience
  • U.S. Federal government consulting experience preferred
  • Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university

Benefits:

  • A comprehensive compensation package including base salary, bonuses, and benefits
  • A robust suite of personal well-being benefits to support your mental health
  • Paid time off and holidays


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