Leading ServiceNow Implementation Specialist

1 month ago


Washington, Washington, D.C., United States Akumen, Inc. Full time

We are seeking a highly skilled Servicenow Implementation Specialist to join our team at Akumen, Inc. This is a senior-level position that requires extensive experience in implementing business processes, collaborating with customers and subject matter experts, and providing expert advice on ITSM products.

Key responsibilities include:

  • Implementing Business Processes: Lead the identification, refinement, organization, documentation, and implementation of business processes for our clients.
  • Collaboration and Communication: Collaborate directly with customers and other subject matter experts to develop or re-engineer processes.
  • ServiceNow Expertise: Provide expert advice on ITSM products, including Incident Management, Problem Management, Change Management, and relationships of these applications to the CMDB.

This role requires a strong understanding of Servicenow configuration, customization, and administration, as well as experience with UI Builder and other recent Servicenow technologies. The ideal candidate will have a proven ability in problem-solving, process improvement, and change management, as well as experience configuring and administering Servicenow.

Akumen, Inc. is an equal employment opportunity employer and offers a competitive salary range of $120,000 - $180,000 per year, depending on experience.



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