Senior ServiceNow ITSM Developer
1 week ago
A leading minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company seeks a ServiceNow ITSM Developer to support our DOS DT (Diplomatic Technology) IT team in Iraq. The successful candidate will take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State.
About the Position
TJFACT is looking for an experienced ServiceNow Developer to join our agile scrum team supporting the U.S government agencies and organizations. As a key member of our team, you will be responsible for providing application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite. You will also work closely with the customer and other subject matter experts to develop and/or re-engineer processes.
Duties and Responsibilities
• Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite
• Works as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manages multiple tasks by prioritizing based on client need and ensures quality standards and work performance
• Designs, prototypes, implements, tests, and deploys business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications
• Evaluates ServiceNow platform performance, isolates and debugs software problems and makes recommendations for problem resolution
• Provides subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for HRSD
Requirements
Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience
ServiceNow Certified Application Developer certification required
Minimum three years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances
Extensive knowledge of ITIL and ITSM processes
Experience configuring and administering ServiceNow
Hands-on experience in ServiceNow Catalog/Service Portal modules
Benefits
Medical, Vision and Dental Insurance
401-K plus match
Paid Vacation days
Paid holidays
Short Term and Long-Term Disability
Voluntary Term Life
Company Overview
TJFACT is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
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