Guest Services Representative
1 week ago
Position Overview:
The Guest Services Representative at Ramada Plaza Nags Head Oceanfront plays a vital role in delivering outstanding service to visitors and ensuring the front desk operates smoothly and efficiently.
As a key member of our team, you will be instrumental in creating a welcoming atmosphere for all guests.
Compensation & Benefits:
As a full-time staff member, you will receive a competitive salary along with a comprehensive benefits package that includes health insurance, paid time off, and retirement savings options.
Key Responsibilities:
- Welcome guests warmly upon their arrival, ensuring a positive first impression
- Facilitate the check-in and check-out processes, maintaining accuracy and efficiency
- Manage phone calls, respond to emails, and address guest inquiries and concerns with professionalism
- Handle financial transactions and maintain precise records
- Keep the front desk area organized and stocked with necessary supplies
- Work collaboratively with other departments to enhance the guest experience
- Assist in resolving guest issues or complaints, escalating to management when needed
- Adhere to all company policies and procedures, including safety and security protocols
- Perform additional duties as assigned by management to support hotel operations
Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or hospitality is preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and other relevant software
- Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
- Keen attention to detail and strong organizational capabilities
- Flexibility to work varied shifts, including weekends and holidays
- Capability to stand, walk, and sit for extended periods and lift up to 25 pounds
EEOC Statement:
Ramada Plaza Nags Head Oceanfront is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected status.
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