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Guest Services Representative

2 months ago

Woodland Hills, California, United States HEI Hotels & Resorts Full time
Position Overview

As a vital member of our team at HEI Hotels & Resorts, you will play a key role in ensuring a seamless experience for our guests. Your primary responsibility will be to assist guests during their arrival and departure, contributing to a positive overall experience.

Key Responsibilities
  • Warm Welcome: Greet guests promptly with a friendly and genuine smile.
  • Effective Communication: Utilize a clear and positive speaking voice to address guest inquiries and requests.
  • Active Listening: Pay close attention to guests' needs to ensure their expectations are met.

Your dedication to providing exceptional service will help create memorable experiences for our guests, reflecting the high standards of HEI Hotels & Resorts.