Front Desk Associate

3 days ago


Kill Devil Hills, North Carolina, United States Ramada Plaza Nags Head Oceanfront Full time
Job Summary:

The Front Desk Staff at Ramada Plaza Nags Head Oceanfront are responsible for providing exceptional customer service to guests and ensuring a smooth and efficient operation of the front desk. This part-time, hourly position is based in our hotel located in a beautiful coastal area. As an individual contributor, you will have the opportunity to showcase your strong communication and organizational skills while working in a fast-paced hospitality environment.

Key Responsibilities:
  • Greet and welcome guests upon arrival, providing a warm and friendly first impression.
  • Check-in and check-out guests, ensuring accuracy of information and timely completion of procedures.
  • Handle guest inquiries and concerns with professionalism and efficiency.
  • Process payments and maintain accurate records of financial transactions.
  • Maintain and organize front desk area, including keeping all supplies stocked and readily available.
  • Collaborate with other departments to ensure a seamless and enjoyable guest experience.
  • Assist in resolving any guest issues or complaints, escalating to management when necessary.
  • Follow all company policies and procedures, including safety and security measures.
  • Complete other duties as assigned by management to support overall hotel operations.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and other computer programs.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Availability to work a flexible schedule, including weekends and holidays.
  • Must be able to stand, walk, and sit for extended periods of time and lift up to 25 pounds.


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