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Guest Services Representative

2 months ago

Farmington Hills, Michigan, United States Perfect Game Full time
Job Overview

Join our dynamic team at Perfect Game as a Guest Services Representative. In this role, you will serve as a Guest Experience Guide, ensuring that every visitor has an unforgettable time. Your responsibilities will include managing guest assignments, overseeing our waitlist, maintaining cleanliness in guest areas, and upholding our exceptional service standards.

As a rapidly expanding Family Entertainment Center, we take pride in providing a unique guest experience that leads to consistent five-star ratings and loyal customers. Our facility features a two-story laser tag arena, a 53-game redemption arcade, and 32 bowling lanes, complemented by delicious food and beverages to cater to all ages.

Our Mission: To create memorable experiences for every guest during each visit.

Our Core Values:

  • Teamwork: We work collaboratively, supporting one another with kindness and respect.
  • Excellence: We take pride in our work and strive for the highest standards.
  • Growth Mindset: We actively seek feedback and embrace opportunities for improvement.
  • Integrity: We are committed to honesty and transparency in all our interactions.

We are looking for individuals with a positive attitude, high energy, and attention to detail. If you enjoy engaging with diverse groups of people while delivering outstanding service, this position is for you.

Benefits for Full-Time Employees (after 90 days):

  • Paid Vacation and Sick Leave
  • Comprehensive Medical, Dental, and Vision Coverage
  • Holidays Off

Key Responsibilities:

  • Welcome every guest with a friendly smile
  • Check in bowling customers efficiently
  • Guide non-bowlers to their designated areas
  • Process cash and credit card transactions
  • Distribute bowling shoes and socks
  • Maintain a polite and cheerful demeanor

Our business operates seven days a week, offering a variety of entertainment options including bowling, arcade games, laser tag, and hosting special events. We prioritize a guest-centric approach, valuing both our team and our customers equally.

Work Environment: In-person only.

Job Types: Full-time, Part-time

Compensation: $15.00 per hour

Additional Benefits:

  • Dental Insurance
  • Employee Discounts
  • Flexible Scheduling
  • Health Insurance
  • Paid Time Off
  • 401k Plan

Work Schedule:

  • 8-hour shifts
  • Day and Night Shifts
  • Weekend Availability

Supplemental Pay:

  • Tips

We are excited to welcome new team members who share our commitment to exceptional guest service.