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Guest Services Representative

2 months ago

Woodland Hills, California, United States HEI Hotels & Resorts Full time
Position Overview

As a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests during their stay. Your primary responsibility will be to assist guests with their arrival and departure processes, while consistently delivering exceptional service.

Key Responsibilities
  • Welcome guests with a warm and genuine greeting upon their arrival.
  • Utilize a positive and articulate speaking voice to communicate effectively with guests.
  • Listen attentively to guest requests and respond to their needs with clarity and professionalism.

Your commitment to providing a positive guest experience is essential in maintaining the high standards of HEI Hotels & Resorts.