Guest Services Representative

2 weeks ago


Woodland Hills, California, United States HEI Hotels & Resorts Full time
Position Overview

As a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests at HEI Hotels & Resorts. Your primary responsibility will be to assist guests during their arrival and departure, creating a welcoming atmosphere that enhances their stay.

Key Responsibilities
  • Welcome guests with a friendly and genuine demeanor upon their arrival.
  • Utilize a clear and positive communication style to address guest inquiries and needs.
  • Listen attentively to guests to understand their requirements and provide appropriate solutions.
  • Ensure that all guest interactions reflect the high standards of service expected at HEI Hotels & Resorts.

Your role is vital in fostering a positive guest experience, contributing to the overall success of our hotel operations.



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