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Senior Customer Support Specialist

2 months ago

Kill Devil Hills, North Carolina, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a crucial role in ensuring exceptional service delivery within our retail environment. Your expertise will guide the customer service team in providing outstanding support to our valued customers.

Key Responsibilities
  • Oversee daily operations of the customer service department.
  • Provide training and mentorship to new team members.
  • Address customer inquiries and resolve issues efficiently.
  • Maintain a high standard of customer satisfaction.
Qualifications

The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment. Experience in retail or customer service is preferred.

Work Schedule

Flexible availability is essential to meet the demands of the role.