Guest Services Representative

2 weeks ago


West Des Moines, Iowa, United States Hotel Resource Full time

Hospitality - Hotel, Customer Service, Sales

Position: Front Desk Agent

Company: Hotel Resource

Category: Hospitality - Hotel, Customer Service, Sales

Employment Type: Full-Time

Overview:

We are seeking a friendly and professional Front Desk Agent who is dedicated to delivering exceptional customer service and enhancing the guest experience. The ideal candidate will possess strong communication and interpersonal skills, along with the ability to engage effectively with both internal and external customers.

Key Responsibilities:

  • Welcome and register guests upon arrival.
  • Handle reservations and provide outstanding service throughout the guest's stay.
  • Process guest check-outs and manage billing inquiries.
  • Maintain a professional demeanor and appearance at all times.

Qualifications:

  • High school diploma or GED is required.
  • Previous experience in hospitality is preferred.
  • Proficient in using computer systems for data entry and information retrieval.
  • Ability to communicate effectively and provide assistance with patience and tact.

Benefits:

Compensation begins at $12/hour, with benefits including:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401K Plan
  • Employee Discounts on Hotel Stays

At Hotel Resource, we strive to create a welcoming environment where guests can thrive and enjoy their stay. Join us in providing memorable experiences for our guests.



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