Current jobs related to Customer Service Representative - West Des Moines, Iowa - Crescent Services
-
Customer Service Representative
1 week ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone, email, and other communication channels.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corp Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corp.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our customers.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...
-
Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment where you can grow and develop your skills.Key Responsibilities:Provide exceptional customer service via phone, email, and chatResolve customer complaints and issues in a...
-
Customer Service Representative
7 days ago
Des Moines, Iowa, United States Service Legends Full timeBe a Part of Our Mission Control TeamWe are looking for a skilled Customer Service Representative to join our team at Service Legends. As a key member of our Mission Control Team, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that every client interaction is positive and productive.Key...
-
Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a skilled Call Center Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment that fosters growth and development.Key ResponsibilitiesProvide exceptional customer service through phone, email, and chat support.Resolve customer inquiries and issues in a...
-
Customer Service Representative
2 weeks ago
West Des Moines, Iowa, United States U-Haul Full timeJob Title: Customer Service RepresentativeAbout the Role:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers. You will work closely with our team to ensure that customers receive the help they need, whether it's with...
-
Customer Service Representative
1 month ago
West Des Moines, Iowa, United States Strategic Staffing Solutions Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Job Summary:The ideal candidate will have a strong...
-
Customer Service Representative
4 weeks ago
West Des Moines, Iowa, United States Watercress Financial Group LLC Full timeJob Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Watercress Financial Group LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling high volumes of incoming customer calls, and addressing all account-related...
-
Customer Service Representative
4 weeks ago
West Des Moines, Iowa, United States Bob Smith - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a representative, you will play a key role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.Responsibilities:Develop and maintain customer...
-
Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Service Legends Full timeUnlock Your Potential as a Service LegendAre you ready to take your customer service skills to the next level? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About Service LegendsAt Service Legends, we're passionate about delivering exceptional customer experiences that leave a lasting...
-
Customer Service Representative
2 days ago
West Des Moines, Iowa, United States Steak N Shake Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Steak N Shake. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking food orders, collecting money, and preparing guest orders.Responsibilities:Take food orders from...
-
Customer Service Representative
2 weeks ago
West Des Moines, Iowa, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Service Legends Full timeJob Title: Customer Service AgentWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Service Legends. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to incoming service and...
-
Customer Service Representative
2 days ago
West Des Moines, Iowa, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong desire to help others? As a Customer Service Representative at U-Haul, you will be the face of our company, providing top-notch service to our customers and ensuring their needs are met....
-
Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States XPO Logistics Full timeXPO Logistics: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and business partners.Key Responsibilities:Assist customers with inquiries and resolve issues in a...
-
Customer Service Representative
4 weeks ago
West Des Moines, Iowa, United States Watercress Financial Group LLC Full timeJob SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess strong communication skills, a solid understanding of financial products and services, and the ability to work in a fast-paced call center environment.ResponsibilitiesProvide account-level information to...
-
Customer Service Representative
1 month ago
West Des Moines, Iowa, United States Bank Northwest Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank Northwest. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt, efficient,...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corp Full timeJob Title: Call Center SpecialistAt Acro Service Corp, we are seeking a highly skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
1 month ago
West Des Moines, Iowa, United States Farm Bureau Financial Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and agents, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide first-call resolution...
Customer Service Representative
2 months ago
JOB OVERVIEW: Welcome and register guests, deliver prompt and courteous service, and finalize guest accounts upon completion of their stay to uphold Crescent Services and brand high standards of excellence.
REPORTS TO: Front Office Manager
ESSENTIAL JOB FUNCTIONS:
- Warmly greet customers with a friendly and genuine welcome. Utilize a positive and clear speaking voice, actively listen to requests, respond appropriately, and provide accurate information regarding outlet hours and local attractions.
- Complete the registration process by entering and retrieving information from a computer system, confirming essential details such as the number of guests and room rates. Promote Crescent Services and brand marketing initiatives. Make suitable room selections based on guest preferences. Code electronic keys and confirm room numbers and rates non-verbally. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as necessary.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Manage cash transactions, provide change, and balance an assigned house bank. Accept and record vouchers, travelers checks, and other payment forms. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone with positive and clear communication. Input messages into the computer system. Retrieve messages and relay their content to guests. Collect mail, small packages, and facsimiles for customers upon request.
- Close guest accounts at check-out and ascertain satisfaction. In cases of dissatisfaction, negotiate compromises, which may include authorizing revenue allowances.
- Address guest complaints, conducting thorough research to develop effective solutions and negotiate outcomes. Listen attentively and provide assistance to resolve issues such as pricing conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergencies and busy hotel periods. Plan and implement detailed steps using experienced judgment and discretion.
- Adhere to attendance policies and be available to work regularly.
- Perform any other job-related duties as assigned.
Must possess the ability to communicate effectively in English. A self-motivated personality with a balanced demeanor is essential. Maintain a professional appearance and conduct at all times. Ability to communicate effectively with guests. Willingness to assist co-workers with their responsibilities and be a team player. Proficient in using a calculator to perform moderately complex mathematical calculations accurately. Ability to effectively interact with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts. Capability to stand and move throughout the front office while continuously performing essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and identify signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers, and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are our priority. A key component of a positive guest experience is the interaction with Crescent Services staff. It is crucial to maintain professionalism at all times and treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
To maintain a positive experience for both guests and associates, work habits should consistently meet and strive to exceed hotel standards for procedures, dress, grooming, punctuality, and attendance. Adaptability to changes in the work area and hotel procedures is essential, along with a willingness to learn new skills and improve existing ones. The ability to solve routine problems that arise on the job and seek assistance when unsure how to proceed is important.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent Services. Every associate should adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change at the sole discretion of the Company and does not create an employment contract, implied or otherwise; each associate remains, at all times, an "at-will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
