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Guest Services Representative

2 months ago

West Des Moines, Iowa, United States Hotel Resource Full time

Hospitality - Hotel, Customer Service, Sales

Position: Front Desk Agent

Company: Hotel Resource

Location: Not specified

Category: Hospitality - Hotel, Customer Service, Sales

Degrees Required: High School

Employment Type: Full-Time

Manages Others: No

Job Overview:

We are seeking a friendly and professional Front Desk Agent dedicated to delivering exceptional customer service and enhancing the guest experience. The ideal candidate will possess strong communication and interpersonal skills, demonstrating patience and diplomacy in interactions with both guests and team members.

Key Responsibilities:

  • Welcome and register guests upon arrival.
  • Manage reservations and provide outstanding service throughout the guest's stay.
  • Handle guest inquiries and resolve issues promptly.
  • Process guest check-outs and settle accounts efficiently.

Qualifications:

  • High school diploma or GED.
  • Previous experience in hospitality is preferred.
  • Proficient in using computers for data entry and information retrieval.
  • Maintain a professional appearance and demeanor at all times.

Compensation and Benefits:

Starting compensation is competitive, with benefits including:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401K Plan
  • Employee Discounts at Hotels

At Hotel Resource, we strive to create a welcoming environment where both guests and employees can thrive. If you are passionate about hospitality and committed to providing excellent service, we encourage you to consider this opportunity.