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Guest Services Representative

2 months ago

West Des Moines, Iowa, United States Hotel Resource Full time

Industry: Hospitality - Hotel, Customer Service, Sales

Position: Guest Services Representative

Company: Hotel Resource

Location: Not specified

Category: Hospitality - Hotel, Customer Service, Sales

Degrees Required: High School Diploma or equivalent

Employment Type: Full-Time

Management Responsibilities: None

Job Overview:

We are seeking a friendly and approachable Guest Services Representative who possesses a strong work ethic and a dedication to delivering exceptional customer service and guest satisfaction. The ideal candidate will have outstanding communication, interpersonal, and active listening abilities, along with the capacity to engage effectively with both internal and external clients using patience, tact, and diplomacy.

Key Qualifications:

  • High school diploma or GED
  • Previous experience in the hospitality sector is preferred
  • Proficient in accessing and accurately entering information using a moderately complex computer system
  • Ability to maintain a professional appearance and demeanor

About Hotel Resource:

At Hotel Resource, we pride ourselves on creating memorable experiences for our guests. Our establishment is designed not just as a place for travelers to stay, but as a vibrant environment where individuals can thrive. We offer a range of amenities, including comfortable accommodations and a welcoming atmosphere.

Compensation and Benefits:

Starting compensation is competitive, with benefits that may include:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Retirement Savings Plan
  • Employee Discounts on Hotel Stays

Role Responsibilities:

As a Guest Services Representative, your primary duties will include:

  • Welcoming and registering guests
  • Managing reservations
  • Providing outstanding service throughout the guest's stay
  • Finalizing guest accounts upon departure

Join us at Hotel Resource and contribute to creating exceptional guest experiences every day.