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Front Desk Representative

2 months ago

West Des Moines, Iowa, United States Crescent Services Full time
Job Summary

Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Customer Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
  • Room Assignments: Assign rooms to guests based on their preferences and needs, ensuring a smooth and seamless check-in process.
  • Payment Processing: Process payments and handle cash, credit card transactions, and other forms of payment in a secure and efficient manner.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure all needs are met.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner, using problem-solving skills to find solutions that meet the guest's needs.
  • Teamwork: Work collaboratively with other departments and colleagues to ensure seamless operations and exceptional guest service.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service and ensure a positive experience for all guests.
  • Technical Skills: Proficiency in computer systems and software, with the ability to learn new systems and technologies quickly.
  • Adaptability: Ability to work in a fast-paced environment, with the ability to adapt to changing situations and priorities.
Working Conditions

The Front Desk Agent will work in a fast-paced environment, with frequent interactions with guests and colleagues. The ability to work in a team environment and provide exceptional customer service is essential for this role.