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Guest Services Representative

2 months ago

West Des Moines, Iowa, United States Hotel Resource Full time

Industry: Hospitality - Hotel, Customer Service, Sales

Position: Guest Services Representative

Company: Hotel Resource

Category: Hospitality - Hotel, Customer Service, Sales

Education Required: High School Diploma or GED

Employment Type: Full-Time

Supervisory Responsibilities: None

Job Overview:

We are seeking a friendly and enthusiastic Guest Services Representative who possesses a strong work ethic and a dedication to delivering exceptional customer service and guest satisfaction. The ideal candidate will have outstanding communication, interpersonal, and active listening abilities, along with the capacity to engage effectively with both internal and external clients using patience, tact, and diplomacy.

Key Qualifications:

  • High school diploma or GED
  • Previous experience in the hospitality sector is preferred
  • Proficient in accessing and accurately entering information using a moderately complex computer system
  • Ability to maintain a professional appearance and demeanor

About Hotel Resource:

At Hotel Resource, we pride ourselves on creating memorable experiences for our guests. Our establishment is not merely a place for travelers to stay; it is a vibrant environment where individuals can flourish. We offer a range of accommodations and amenities designed to enhance the guest experience.

Compensation and Benefits:

Starting compensation is competitive, with benefits that include:

  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401K Plan
  • Employee Discounts on Hotel Stays

Role Responsibilities:

As a Guest Services Representative, your primary duties will include:

  • Welcoming and registering guests
  • Managing reservations
  • Providing outstanding service throughout the guest's stay
  • Finalizing guest accounts upon departure

Join us at Hotel Resource and contribute to creating exceptional experiences for our guests every day.