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Client Support Associate

2 months ago

Lewisville, Texas, United States eTeam Full time

Job Title: Customer Service Representative

Job Duration: 1 Year + Possible Extension

Pay Rate: $25 an hour

Company: eTeam

Position Overview:

The Customer Service Representative plays a crucial role in addressing inquiries, feedback, and concerns related to the company's offerings. This position serves as the initial point of contact for customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Manage incoming customer service calls, providing basic troubleshooting and solutions for standard customer inquiries.
  • Deliver exceptional customer service to meet and exceed established service standards.
  • Handle a significant volume of straightforward inquiries, including product details, pricing, and billing questions.
  • Utilize established scripts and response guidelines to address customer questions, directing them to relevant resources or senior staff when necessary.
  • Record customer feedback and document any complaints for further analysis.

Qualifications:

High School Diploma preferred.

Work Environment:

This role primarily involves sedentary work.

Career Level: 2IC.