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Customer Success Manager

2 months ago

Lehi, Utah, United States Adobe Systems Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Adobe. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value they derive from our products and services.

Key Responsibilities
  • Build and maintain strong relationships with our customers, understanding their needs and ensuring their satisfaction with our products and services.
  • Provide consulting services in the domains of learning design and technologies, demonstrating a deep understanding of our products and their technical aspects.
  • Assist customers in effectively implementing and adopting our products, ensuring they achieve their desired outcomes and maximizing the value they derive from them.
  • Understand our customers' business goals, challenges, and industry trends, and leverage that knowledge to provide strategic guidance and recommend product features to align our products with their objectives.
  • Gather customer feedback, analyze trends, and provide valuable insights to our product development team to drive continuous improvement and enhance our products' features and functionality.
  • Manage the renewal process by engaging with customers to ensure contract renewals, identifying opportunities for upselling and cross-selling products or additional features to existing customers.
Requirements
  • A combined 5+ years of experience in the domain of learning technologies.
  • Ability to develop deep product and technical ecosystem knowledge.
  • A deep understanding of the eLearning market and experience administering LMS' or managing L&D programs will be a bonus.
  • Strong leadership skills with proven ability to influence inside and outside of the organization.
  • An ability to manage or influence through persuasion, negotiation, and consensus building.
  • An analytical and process-oriented mindset supported by excellent communication and presentation skills.
  • A Bachelor's / master's degree in business management/engineering or relevant fields.
What We Offer

We offer a competitive compensation package, including a base salary and short-term incentives in the form of sales commission plans. Certain roles may be eligible for long-term incentives in the form of a new hire equity award. We are proud to be an Equal Employment Opportunity and affirmative action employer, committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.