Technical Account Manager
2 weeks ago
We are seeking a highly skilled Technical Account Manager to join our team at Reputation. As a key member of our client success team, you will be responsible for working closely with our top clients to ensure successful adoption and maximization of our Reputation platform investment.
Responsibilities- Partner with clients' digital and IT teams to ensure successful execution of complex technical integrations and lead critical projects.
- Act as the main point of contact for all technical issues and drive technical projects to successful conclusions.
- Represent clients' needs and requirements to product management, engineering, and sales to ensure institutional intimacy with the client.
- Work with clients' third parties and our Technical Solutions staff to complete bi-directional data integrations across multiple applications.
- Strong technical aptitude and ability to visualize and communicate complex technical architectures cleanly.
- Proven track record of creating and maintaining strong trust relationships with enterprise-level customers.
- Ability to work on-site with clients in Detroit, MI.
- Experience with public cloud services such as AWS or Microsoft Azure.
- Ability to write scripts, noSQL queries, API calls, etc.
- Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
- Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect, or sales engineer.
- Flexible working arrangements.
- Career growth with paid training and tuition opportunities.
- Active Employee Resource Groups (ERGs) to engage with.
- An equitable work environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technical Account Manager
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Technical Account Manager
1 month ago
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Technical Account Manager
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